The University of Pennsylvania, Wharton Executive Education


Managing Director, Custom Programs


Philadelphia, PA 19104


University Overview:

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn’s vaccine requirements and the use of Penn Open Pass, visit the for the latest information.

Job Description Summary:

Customized Programs are a critical part of Wharton Executive Education (WEE) portfolio. Reporting to the Vice Dean of Wharton Executive Education, Managing Director, Custom Programs (MD, Custom) will lead the Custom Business Unit with complete responsibility for achieving revenue and contribution targets for the business unit. The Custom portfolio includes all of WEE’s programs customized to the needs of corporations across the world, as well as programs offered in partnership with industry associations. MD, Custom will lead a team of about 20 professionals engaged in functions such as Business Development, Customized Program Design and Program Delivery Operations. To achieve the revenue goals, the MD will ensure our program designs remain cutting-edge. The MD will ensure that our programs are marketed effectively and marketing efforts are followed by appropriate sales conversion efforts. The MD and his/her team will have overall responsibility for securing new custom clients as well as ensuring that existing clients continue to work with WEE. The MD will ensure that programs are executed smoothly by the Delivery Operations team, and the team follows-up with past participants to create lifelong relationships with WEE.

The Managing Director, Custom will partner with the Managing Director, Operations to ensure all of the business unit’s operations are managed effectively and efficiently to ensure contribution goals are met, and the operating systems, customer facing as well as internal, are well organized. The MD will collaborate with heads of other business units (Open Enrollment, LIVE and Online) to discover and deliver on synergistic opportunities. The MD will collaborate with the Vice Dean and MD, Operations to set annual budget goals, develop a strategic plan to achieve the set goals, and lead the Custom team to execute and deliver on these goals. The MD will have an acute understanding of client needs, competitive offerings, Wharton faculty capabilities; and partner with Wharton and Penn faculty to bring the very best of our institution to our client organizations and learners. Blending sound strategic thinking with flawless execution, and the ability to inspire his/her team, the MD will ensure that the Custom Business Unit leads by continuing to grow in revenues, contribution, as well as external perceptions such as FT Rankings.

Job Description:

  • Manage the origination, design, delivery and retention of in-person custom programs offered by Wharton Executive Education with complete responsibility of achieving revenue and contribution targets. This includes managing all existing clients, securing new business clients, and ensuring that programs are of the highest quality as measured by classroom ratings, client feedback post program and external rankings. Under the direction of the Vice Dean, partner with Wharton faculty, and others when needed, to ensure that the very best of Wharton is included in WEE’s custom offerings Work with the MD Operations to set Custom budget and goals and ensure the budget and targets are met.
  • Work collaboratively with the Heads of other business units and the Head of Operations. Partner with LIVE and Online business units to launch and support custom programs that require multiple learning modalities; those with primary responsibility in the custom business unit, as well as programs housed in LIVE and Online business units. Collaborate with the Head of OE to find synergistic opportunities Ensure that WEE’s complete portfolio of WEE programs is promoted in clients’ organizations as well as to past participants.
  • Lead a team of professionals involved in Business Development, Program Design and Program Delivery. Set goals for each team leader, evaluate their performance, and support their professional growth.
  • Work with the Head of Operations to continuously improve effectiveness and efficiency of all operating systems in the Custom Business Unit. Set yearly goals for such improvements and be responsible for achieving these goals.
  • Engage in deep monitoring of client needs, competitive offerings, and Wharton capabilities to identify gaps. Be prepared to represent WEE (and Wharton if needed) to clients and at conferences. Under the direction of the Vice Dean, represent WEE in meetings with other Wharton and Penn groups when needed.
  • Other duties as assigned.


A Bachelor’s degree and 7-10 years’ experience in Executive Education in a Business School with a significant and successful custom program portfolio, or in a senior L&D role in a corporation; Master’s degree in a related field is preferred; or equivalent combination of education and experience. Proven success in either Program Design and Delivery, or Business Development of Customized Programs is essential. Demonstrated ability to understand and influence client needs based on expertise and partner with business school faculty to launch innovative new offerings is required. The chosen candidate must have a collaborative yet performance oriented mind-set, with the ability to inspire others. Long term vision combined with the ability to deliver on pre-set goals in the short term will be an asset. Proven ability to meet revenue and contribution goals by designing and delivering offerings that are viewed as world-class and managing the costs to deliver these programs is essential. The person will be required to travel domestically and internationally as needed.

Job Location: Philadelphia, Pennsylvania

Department / School: Wharton School

Pay Range: $106,535.00 – $168,845.00

Affirmative Action Statement:

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements:

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits:

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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