Institution:

Santa Clara University

Position:

Senior Program Manager, Silicon Valley Executive Center

Location:

Santa Clara, California, USA

Position ID:

Reference #R2177

Description:

POSITION PURPOSE

The primary purpose of this position is to provide leadership and management for Silicon Valley Executive Center (SVEC) programming related to partnered and customized projects. Specifically, this person is the program execution and client manager for these programs and works with all related stakeholders to produce world-class programs that drive scale for the SVEC portfolio. The position will report to the Associate Director of the Silicon Valley Executive Center and is a full time position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Management of partnered and customized projects

  • Develop and manage program logistical arrangements to ensure that they are made and implemented successfully
  • Generates communications for programs and manages distribution
  • Maintains database for client contacts, program leads and participants
  • Manage financials within program budgets
  • Manage contracting processes
  • Manage program faculty and speakers/panelists, including but not limited to scheduling; overseeing program materials including agenda, cases, handouts, powerpoint presentations, media needs
  • Manage activities associated with client or program-related relationships
  • Ensure continuous improvement of programs
  • Create, document and maintain processes and procedures that support SVEC program creation and management
  • Actively participate as part of SVEC team in the planning and decision-making associated with the development and implementation of SVEC program services and offerings
  • Collaborate with internal and external stakeholders to develop and maintain web presence and necessary marketing for programs

Manage program data and information

  • Maintain program-related data
  • Establish regular reports and metrics to determine the effectiveness of programming, staff efforts and constituent satisfaction

Other projects and duties as assigned

GENERAL GUIDELINES

Exercises judgment within defined procedures and practices to determine appropriate course of action Understands the needs of all stakeholders and identifies problems and possible solutions in service delivery Recommends initiatives and implements changes to improve quality and services Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices Maintains contact with customers and solicits feedback for improved services Maximizes productivity through use of appropriate tools; planned training and performance initiatives Researches and develops resources that create timely and efficient workflow Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. Prepares and submits reports as requested and required Develops and implements guidelines to support program functions

QUALIFICATIONS

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

  1. Knowledge
    Appropriate level of understanding of the importance of building strong internal and external relationships Strong customer service orientation Strong communication skills (spelling, grammar, oral and written communication) Professional and service oriented in approach to all contingencies
  2. Skills
    Strong technical skills including Microsoft Access, Microsoft Word, Microsoft Excel, email, and knowledge of social media Organized and flexible with ability to set priorities
  3. Abilities
    Ability to work with confidential information Ability to handle extremely detailed information Ability to multi­task in a fast paced environment
  4. Education
    Bachelor’s degree or equivalent years of related work-experience required
  5. Years of Experience
    Three to five years of program management or student services related experience

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment and may be required to work from home up to 100% of time Heavy task and project oriented-work May experience frequent interruptions during work hours

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its’ commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu