Michigan Ross Executive Education


Assistant Director, Custom Programs


Ann Arbor Campus, Ann Arbor, MI

Position ID:



How to Apply:

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

About Ross:

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today’s dynamic global economy. The Ross School of Business mission is to build a better world through business. Through thought and action, members of the Ross community drive change and innovation that improve business and society.

About Executive Education:

Michigan Ross Executive Education offers a variety of public programs and custom programs serving business executives around the world. We provide programs globally, wherever our corporate clients request.

Both our open enrollment and custom programs for Executive Development are ranked among the best in the world.


The Assistant Director, Custom Programs will help Ross EE achieve our growth goals through client relationship management, overseeing the execution of sold programs in existing clients, and supporting the acquisition of new clients. The AD reports to a Managing Director.

You will oversee the delivery of contracted work to ensure programs delight our clients and lead to repeat business. As a team leader for assigned accounts, you will collaborate with our Program Deliver Team members.

You will develop in the role to take on business development responsibilities in the future such as setting client meetings, preparing proposals, making presentations, and contracting work. You will become familiar with the faculty and what they teach, and how to translate client needs into concise descriptions of Ross curriculum.

Over time, you will build a portfolio of target accounts through excellent execution of sold work leading to repeat business, listening for new opportunities within existing clients, and identifying and converting new leads.

The role includes a mix of in-house and travel-based activities.


Contribute to our positive and inclusive work community by building trusting partnerships across the school, learning new skills, and taking responsibility for outcomes. Demonstrate a commitment to diversity, equity, and inclusion; treat others with respect, and help individuals feel they belong; listen, value feedback, and learn from the perspectives of others.

Custom Account Management

  • Manage assigned existing corporate accounts to enhance relationships and grow the business.
  • Grow the footprint of Ross EE services within assigned accounts.
  • Work with Program Delivery Team staff to ensure they have the information required to achieve their responsibilities.
  • Cultivate teamwork and a “1 team” approach for client teams working across all EE functions.
  • Achieve financial targets for all programs within assigned accounts.
  • Create business development plans for assigned accounts.

Other Client Management Responsibilities

  • Assist Managing Directors to prepare proposals, create presentations, seek out leads and convert inbound leads.
  • Develop deeper expertise in executive education content and curriculum design.
  • Use CRM, financial budgeting and event management systems.

Special Assignments:

Serve on project teams to support EE goals for custom custom and open. For example, creating new approaches for multi-month residential programs, or helping launch new open programs.

Required Qualifications:

  • A bachelor’s degree in a relevant field or an equivalent combination of education and experience is required.
  • 5 years of progressive experience in related positions in a complex matrix organization or equivalent combination of education and experience.
  • Write and present well.
  • Handle complex projects.
  • Find solutions even when many factors are not under direct authority.

Benefits at the University of Michigan:

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

  • Generous time off (Vacation, Holidays, Season Days, etc.)
  • A retirement plan that provides two-for-one matching contributions with immediate vesting
  • Many choices for comprehensive health insurance
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses
  • Flexible Work Program
  • Ross Onsite Fitness Center

Salary Information:

The general salary range for this position is $69,000 – $76,000. Candidates can expect to be paid a competitive and equitable salary. Factors used to determine salary include experience, knowledge and skills for the position. All candidates are encouraged to discuss salary questions to honor alignment and transparency throughout the recruiting process.

Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

Application Deadline:

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement:

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy:

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.