Institution:

Columbia Business School

Position:

Associate Director, Learning Solutions in Executive Education

Location:

Manhattanville, New York City, New York, USA

Position ID:

529699

Description:

Position Summary

Reporting to the Director of Sales, Open Enrollment Programs, the Associate Director is primarily responsible for sales and enrollment levels of determined number of open enrollment programs.  It is the Associate Director’s responsibility to maximize enrollment in the assigned portfolio of open enrollment program through timely and accurate response to inquiry and marketing materials along with in person and electronic meetings with global executives and learning and development HR professionals.  The Associate Director will be well versed in a consultative sales approach that meets the needs of individual executives and an account management methodology to develop clients at a corporate level. The position will interact cross-functionally with the Executive Education teams in responding to needs of a diverse and global customer base, in a timely, accurate and effective manner. The Associate Director will be skilled at presentation creation and delivery and comfortable working in a multi-project-based manner for international clients.

Responsibilities

  • Directly responsible for the sales and enrollment levels of 5-8 open enrollment programs which entails the direct answering of inquiries, proactively seeking new sales opportunities through conducting face-to-face and virtual meeting at an individual and corporate HR level, while maintaining and working an accurate pipeline based on market-corresponding marketing initiatives. Quantified and measurable metrics will be set in conjunction with Director at the start of each fiscal year and closely monitored to allow for change and shift to market direction and office departmental need.
  • Timely respond to all assigned program inquiries and work closely with potential clients and current participants to manage needs.  Evaluate and approve program applications and invoices for assigned programs. Counsel and encourage prospective participants to attend portfolio programs that best match their objectives.
  • Arrange and lead virtual and in-person sales meetings presenting Columbia Business School Executive Education’s brand, breadth of offerings, caliber of faculty, participant learning experience and impact on organizations and businesses. Participate in open enrollment program business development client calls including external meetings, events and conferences. Assist with the preparation of collateral, pricing documents and any other marketing materials that would be used in the meetings.
  • Manage various target audience pipelines which may include but would not be limited to B2B, B2C, and Certificate in Business Excellence participants, to maximize enrollment numbers and increase repeat business.
  • Independently manage various sales and business development projects and partnerships as allocated by the Director of Sales and the continuous growth of Columbia Business School Executive Education’s business and programs.
  • Lead and offer solutions for sales process improvements and refinements that leverage sales, marketing, CRM, and analytic tools and capabilities. Contribute to maintaining CRM customer and account information.
  • Work business development colleagues with the research, data analytics, and other necessary sales presentations and preparation to continuously enhance sales tools and assets
  • Collaborate with marketing team to review and improve sales and marketing process and results, offering ideas, insights and solutions where needed
  • Represent Columbia Executive Education at various domestic and international business development trips, industry events and HR conferences.
  • Perform other related duties as required.

Minimum Qualifications

Bachelor’s degree and/or its equivalent required. Minimum 3-5 years of related experience required.

Must have demonstrated excellent interpersonal and written communication skills.  A keen sense of time management and attention to detail is also required. Experience selling a complex product to a global market through the use of a consultative sales and account manage skillset a definite plus. Must have excellent customer service skills. Strategic thinking, analytical and creative problem-solving skills needed.  Must be diligent and precise with strong attention to detail.  Comfortable working in a fast-paced environment.  Self-starter who takes initiative and is able to work within tight timelines, manage multiple tasks and demands and can work independently as well as with teams.  Proficiency in Microsoft Office applications, especially Excel and PowerPoint required.

Preferred Qualifications

Sales experience strongly preferred.  Knowledge of Salesforce, PowerPoint and bilingual skills a plus.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.